Scrply is built on the belief that gambling should always be a form of entertainment — never a source of financial stress or harm. This page outlines the tools, resources, and commitments we have put in place to help every player on our platform stay in control.
Scrply has a zero-tolerance policy on underage gambling. Before any account can be used for real-money play, we require every player to complete our Know Your Customer (KYC) verification process, which confirms both their identity and their date of birth. Accounts where the verified age falls below 21 years are permanently suspended and any deposited funds are returned in full.
We understand that the Malaysian household often includes young adults who may share devices or payment apps like Touch 'n Go eWallet, GrabPay, or Boost. We strongly encourage parents and guardians to monitor access to online gambling platforms and make use of device-level content filters where appropriate.
Our age verification system cross-references submitted ID documents — including Malaysian MyKad, passports, and driving licences — against account registration data. Any discrepancy triggers a manual review before the account can proceed to real-money play. This is not optional; it is how we operate on every single account, without exception.
Scrply gives every player direct access to the following tools from within their account settings — no support ticket required, no delays.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a deposit limit is applied, it takes effect immediately and cannot be increased for a minimum 24-hour cooling-off period. Decreases take effect right away.
Cap the amount you can lose over a defined period. When your loss limit is reached, you will be unable to place further real-money bets until the limit period resets. You can reduce your limit at any time; increases require a 24-hour wait.
Activate timed notifications that appear at intervals you choose — every 30 minutes, 1 hour, or 2 hours — displaying your current session duration and net win/loss. A simple nudge that keeps you aware of how long you have been playing.
Choose to exclude yourself from Scrply for 6 months, 1 year, 3 years, or permanently. During the exclusion period, your account is locked and any re-registration attempt is blocked. Exclusion takes effect within minutes of your request being confirmed.
Need a short break without committing to full self-exclusion? Apply a cooling-off period of 24 hours, 48 hours, or 7 days. Your account will be temporarily locked and any pending bets settled normally. Reactivation is available once the period expires.
Enable reality check pop-ups that display a summary of your session — time elapsed, total wagered, and net profit or loss — at intervals of your choice. These prompts are designed to break the flow and bring context back to your play session.
Responsible gambling means being honest with yourself. The questions on this page are not a clinical diagnostic tool, but they are widely used by gambling support organisations worldwide to help individuals assess whether their gambling habits may be causing problems.
If you answer "yes" to three or more of these questions, we strongly encourage you to use one of Scrply's responsible gambling tools — particularly a deposit limit or self-exclusion — and consider reaching out to a support service. Help is available to Malaysian players through Talian Kasih (15999) and other organisations listed on this page.
Review the following statements honestly. If any of them apply to your current relationship with gambling, please take action today.
Have you ever spent more money on gambling than you originally planned, or more than you could comfortably afford to lose?
Have you gambled to try to recover money you had previously lost — sometimes called "chasing losses"?
Have you found yourself thinking about gambling when you should be focused on work, family, or other responsibilities?
Have you felt irritable, restless, or anxious when you tried to reduce or stop gambling?
Have you borrowed money, sold items, or misused funds allocated for essentials like rent, bills, or groceries in order to fund gambling activity?
Have you concealed the extent of your gambling from a partner, family member, or close friend?
Has gambling negatively affected a relationship, your job, your education, or your financial stability in any way?
Problem gambling can develop gradually. Recognising the early signs in yourself or someone close to you is the first step toward getting back in control.
Spending increasing amounts of money on gambling, with each session costing more than the last to achieve the same feeling of excitement.
Returning to gambling to chase previous losses rather than stepping away, leading to deeper financial deficits.
Hiding gambling activity from family and friends — lying about how much time or money is spent on online platforms.
Experiencing mood swings — feeling anxious, irritable, or depressed when not gambling, and temporarily relieved only when playing.
Borrowing money, using credit cards irresponsibly, or delaying payment of essential bills such as rent and utilities in Kuala Lumpur, Petaling Jaya, Penang, or wherever you reside.
Withdrawing from family, friends, and social activities — spending time that used to be for loved ones instead on gambling sessions.
Neglecting work or study responsibilities, missing deadlines, or losing focus on professional commitments due to preoccupation with gambling outcomes.
Feeling unable to stop gambling even after deciding to — continuing to play well past the point where it feels enjoyable or manageable.
Self-exclusion is one of the most effective tools available to players who feel their gambling is becoming difficult to manage. It is not a punishment — it is a practical decision to protect yourself, and Scrply respects and supports every player who chooses to use it.
Once a self-exclusion is in place, your account is locked and you will be unable to log in, make deposits, or place bets for the duration of the chosen period. Any attempt to register a new account will be detected and blocked by our systems. During your self-exclusion, Scrply will also cease sending you any promotional or marketing communications.
Navigate to the Responsible Gambling section within your Scrply account settings. You will find all available tools here, including self-exclusion, cooling-off periods, and limit adjustments.
Choose from the available exclusion periods: 6 months, 1 year, 3 years, or permanent exclusion. Consider your situation carefully — if you are unsure, a longer period is generally more protective.
You will be asked to confirm the self-exclusion request. This confirmation step ensures the action is deliberate. Once confirmed, the exclusion takes effect within minutes.
If you encounter any difficulty using the in-app self-exclusion tool, contact our support team via live chat 24/7. We will action your self-exclusion request manually and without delay — no questions asked.
Use the time away from gambling to speak with a counsellor or support organisation. Talian Kasih (15999) offers free, confidential counselling. GamCare provides extensive online resources. Both are text-only references — please contact them directly.
These organisations offer free, confidential support to individuals and families affected by problem gambling. All contact details below are plain text only — please dial or search for them directly.
Malaysia's national social welfare helpline operated by the Ministry of Women, Family and Community Development. Provides 24-hour counselling referrals and crisis support for individuals and families.
A Malaysian Ministry of Health mental health and psychosocial support line staffed by trained health professionals. Available for gambling-related mental health concerns and referrals to treatment facilities.
One of the most established gambling support charities in the world, offering free helpline support, online chat counselling, and a comprehensive self-help programme. Widely accessed by Malaysian players seeking English-language support.
A fellowship-based programme following the 12-step model used successfully by millions worldwide. Gamblers Anonymous meetings are available both in-person and online, providing peer support to individuals working toward recovery from gambling problems.
There is nothing wrong with enjoying online slots, live Baccarat, or a bet on the EPL or Liga Super Malaysia — as long as gambling remains what it should be: entertainment. These practical habits help keep it that way.
Whether you are playing from Kuala Lumpur, Johor Bahru, Shah Alam, or Penang, the same principles apply. Gambling with a clear head, a fixed budget, and a defined time limit turns it into a leisure activity. Gambling to escape problems or chase losses turns it into a risk.
Only gamble with money you can afford to lose. Set aside a specific entertainment budget — separate from your essential expenses like rent, groceries, and utilities — and treat it as the maximum you are willing to spend that session.
Set a time limit before you start. Decide how long you will play before you open the platform, and stick to it. Scrply's session reminder tool can help by alerting you when your self-set time limit is approaching.
Never chase your losses. If you have reached your session budget, stop — even if you are convinced a win is coming. Chasing losses is one of the most common paths to serious problem gambling.
Take regular breaks and play with a clear head. Avoid gambling when you are tired, stressed, upset, or under the influence of alcohol. Decisions made in those states rarely reflect your actual preferences or risk tolerance.
Understand the games you play. Familiarise yourself with RTP percentages and house edge figures before wagering. Every game on Scrply displays this information clearly — knowing it helps you make informed decisions about where you play.
Keep gambling in balance with other activities. If gambling is the primary way you spend your leisure time or manage stress, that is a warning sign worth taking seriously. Maintain connections with friends, family, sports, and other hobbies.
Responsible gambling is not a regulatory checkbox for Scrply. It is built into how the platform works, from the moment an account is created to the day it is closed.
Every Scrply account requires successful identity and age verification before real-money withdrawals are permitted. No exceptions. This process confirms that every active player is a verified adult aged 21 or older.
Our system monitors account-level patterns that may indicate problem gambling behaviour — such as sudden large deposit increases, rapid loss sequences, or unusual session durations. Flagged accounts receive outreach from our responsible gambling team.
Scrply does not target players showing signs of problem gambling with bonus offers or promotional incentives designed to extend play. Players who have activated self-exclusion or cooling-off periods are removed from all marketing communications immediately.
Self-exclusion requests are processed within minutes. Attempts to circumvent an exclusion by creating a new account with a different email are detected by our systems using KYC cross-matching and device fingerprinting.
Deposit limits, loss limits, and session reminders function exactly as described. Limit increases require a waiting period. Limit decreases are immediate. There are no dark patterns or confusing opt-out flows around our responsible gambling tools.
Our support team is available around the clock via live chat. If you reach out about a gambling concern — whether for yourself or someone else — you will be treated with care and pointed toward the right tools and resources immediately.
Gambling is more enjoyable when it stays in control. Return to the homepage to explore the platform, or visit our FAQ for answers about deposit limits, self-exclusion, and account tools.